Privacy Policy

This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through this website www.afriendforever.com.au (Site) or directly from you.

Please read this Privacy Policy carefully. Please contact us if you have any questions.

You providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it.

If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or any products and services offered on it.

Information we collect and when we collect it

We only have access to personal information that you voluntarily supply, such as name, delivery address, phone number. The information requested from you will depend on the activity you are performing (such as placing an order) or the type of response you want from us (eg response to an enquiry).

Orders and Customer Registration – These processes involve you providing information so that the order can be fulfilled and we can contact you about the order if necessary. The information needed includes name, delivery address, phone number and email. Paying for an order will mean you also need to provide financial information (eg via PayPal). This can also be performed offline (by posting a cheque), or via your bank (by EFT/direct deposit).

Enquiries – When you complete an enquiry form, we need information from you that enables us to adequately respond to that enquiry and contact you for clarification if necessary (eg by phone). We may also need basic address information to fully respond eg to determine any interstate quarantine issues.

Newsletter – We may, from time to time, send out a newsletter by email. If you subscribe to this newsletter, you will be providing your name and email address. You can opt-out of the newsletter at any time.

What we use it for

We obtain information from you in order to perform the actions requested by you eg to fulfil an order or respond to an enquiry. We normally request a contact phone number so that we can contact you easily if we have a query about your order or enquiry. We may also need basic address information to fully respond eg to determine any interstate Quarantine issues.

You will normally receive email(s) from us in relation to your order status and despatch and/or your enquiry and/or any newsletter subscription. You may also receive emails from us in the future in relation to new products or services unless you tell us you do not want to receive these.

Non-Disclosure

We will not ordinarily transfer or sell your personally identifiable information to any third party other than as implicitly authorised by you as part of your request to us eg for the purpose of delivering your order to you. However, we may release your information in the unlikely event that we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others rights, property, or safety.

Consent

By using our site, you agree to the terms of our privacy policy.

If you have registered as a customer on our website, you can log in and change the information at any time.

If you would like us to change or remove your personal information, we will do so as soon as we receive an email requesting such action.

If you no longer wish to receive a newsletter from us, you can opt-out at any time, or use the unsubscribe facility on the email newsletter.

Protection & Security

Completion of your order and transmission of personal information is carried out securely. This is indicated by a closed padlock displayed on your web browser and the web page address starting with https. All personal information entered at checkout, including credit card details, is encrypted and only transmitted using Secure Socket Layer (SSL) technology. This is the industry standard for secure online commerce transactions.

Online payment with your credit card details is performed securely via PayPal or Shopify payment systems. None of your credit card details are stored by A Friend Forever once the PayPal transaction is complete.

You are responsible for controlling access to your personal information where such access is provided by your user name and password (eg by ensuring you log off).

Changes to Privacy Policy

We reserve the right to make changes to this privacy policy at any time.

If the change has a material impact on the way in which we may use your personal information, we will email you at least 30 days prior to implementing the change, provided that you have requested such notification. This gives you the opportunity to stipulate that your information not be used in the new manner. Subsequent use of the website by you constitutes your acceptance of the changed policy.

Last update: 01 January 2022